Quote:
Originally Posted by johannhowitzer
Reformatting? That seems drastic itself. I've had no issues at all with my computer apart from Finale, and it would force me to re-setup everything from scratch. I'm thinking of trying one last reinstall for Finale, but I can never remember all the little things you have to do to get everything set up correctly, especially with the GPO in the equation. Is there someone who could walk me through it? MakeMusic has always been less than helpful for that, I've even talked to support people who clearly did not want to talk with me.
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In all fairness to them, I can see why they might have rolled their eyes when you relayed the problem, because the bug you are describing is non-reproducible. That is to say, there's no route for them to find out what's causing the underlying issue, much less fix it. It's a non-starter, really. That's not to say it excuses poor customer relations.
Reformatting is drastic, but
very effective.
Have you ever done it before? Assuming you can locate your original Windows disc (which for a lot of people is the biggest hurdle to overcome...), it's really very simple. You can back up all your data onto portable media (DVD, external HDD etc.) along with installers for apps you use, any exported settings for those apps, etc. All in all, you can finish up within 3-4 hours, including time taken to download the plethora of Windows updates implicated in the usage of a vanilla Windows installation. I think iannis' suggestion regarding video card drivers is also a good one, however - one possibility might be to reinstall them.