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In all fairness to them, I can see why they might have rolled their eyes when you relayed the problem, because the bug you are describing is non-reproducible. That is to say, there's no route for them to find out what's causing the underlying issue, much less fix it. It's a non-starter, really. That's not to say it excuses poor customer relations.
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They didn't roll their eyes when I relayed the bug information, they rolled their eyes when I asked for a walk-through on setting up the GPO through Finale, which is pretty hairy but very reproducible.
I've reformatted several times. I don't know where my Windows XP disc is, my brother might.
Video card is NVidia GeForce 4, recently updated driver (which made Neverwinter Nights stop working, part of why I started playing WoW). It is a slightly old card but has never caused trouble with any advanced graphics from games etc., so it weirds me out that it would have a problem with moving a simple line across the screen. Any idea what makes it start happening?
I understand it wouldn't be perfect, but I've heard Sibelius is a bit more user-friendly. How is its interface for the GPO, compared to Finale? Finale makes plugging in the GPO a terrible chore.
Edit: Yeah, "more user friendly" is exactly what Mark said. Knew I heard that somewhere. *slap*